Privacy Policy

1. Who We Are

Dazzle & Bloom (“we”, “us”, “our”) operates the marketplace at dazzleandbloom.co.uk and our mobile application. We are the data controller responsible for your personal information and are committed to protecting your right to privacy.

2. Information We Collect

We collect personal information that you provide directly to us — for example when you create an account, list an item, place an order, message another user, or contact customer support:

• Account details (name, email address, and phone number)
• Listing information (photos, descriptions, and pricing)
• Delivery and address details needed to fulfil orders
• Payment information, processed securely via Stripe (we never store your card details)
• Messages you send through our platform

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain the marketplace
• Process and fulfil your orders and send related notifications
• Communicate with you about your account, listings, and purchases
• Detect and prevent fraud
• Improve our website, app, and services
• Send you occasional marketing communications where you have opted in — you can unsubscribe at any time

4. Disclosure of Information

We do not sell your personal data. We share information only where necessary to run the marketplace:

• With service providers who help us operate the platform — Stripe (payments), Resend (transactional email), and Railway (hosting)
• To fulfil orders — a buyer’s and seller’s delivery details are shared with each other only after a sale is agreed
• To comply with legal obligations, such as a court order or other lawful request

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure — including encrypted connections (HTTPS), secure authentication, and PCI-compliant payment processing via Stripe. We never store your payment card details. However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your personal information.

6. Your Rights & Account Deletion

Under UK GDPR you have the right to access, correct, or delete your personal data, request a copy of it, or object to processing. You can delete your account at any time directly in the app (Profile → Delete account) or on the website. Deleting your account anonymises your personal information and removes your listings; any orders already in progress are completed, and anonymised transaction records may be retained where the law requires. To exercise any of these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and in our mobile application. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or to exercise your data rights, email us at [email protected].